- Terms Of Service-

  You are contracting with Lily Blossom Floral Preservation, to produce a unique hand-crafted product involving the use of vegetative medium which means that not only will each product be unique, but it will be different from your original fresh floral bouquet. You acknowledge as follows:

• 1. That flowers go through changes in the drying, pressing and preservation process, and that those changes will include color changes and that the preservation process may cause or enhance bruises and/or translucent spots on flowers and some amount of bubbles. This also includes but is not limited to flowers shifting in the resin by some amount.

• 2. That if you send flowers that you have dried in advance, LB is not responsible for mold, rot, or hairs that may be visible and/or emerge from the flowers during the preservation process.

• 3. That we cannot successfully preserve any pre-dried flowers that still contain any moisture. 

• 4. Flowers that have been placed in a refrigerator or freezer before they are sent to LB will inevitably contain rot and mold and will not produce a satisfactory product.

• 5.  Hot items should not ever be directly set on any resin piece including tables. Tables are for display only. 

6. That resin can yellow or amber over time. That even in the best of conditions, this process is a natural process for which LB assumes no liability. Flowers pressed behind glass will change colors/brown over time and LB is not responsible for these natural changes that the flowers will undergo.

• 7. That turnaround time of your custom order can be up to 4-7 months due to a time consuming, hands-on process and a backlog of orders. However, this is just an estimate. If any custom order goes beyond 8 months for circumstances within our control, the client may request a refund of 50% in addition to their finished product. The exception to this is table orders. Table orders can take up to 6 months, if the order goes beyond 7 months, the client will be eligible for a 50% refund. 

• 8. I understand that LB has the rights to photograph all and any products that are made through LB to be used on social platforms as well as in advertisements without any limitation from clients. Any photos that the client sends to LB will be assumed that we are able to post on social media. 

• 9. Lily Blossom is not held responsible or liable for any injuries sustained in relation to the product. 

 -Refund Policy-

           Refunds:

• If a custom preservation order is canceled within 24 hours of purchasing and a client requests a refund, we will issue it at 100% refund.

• If requesting a custom preservation order cancellation outside of 24 hours after purchasing, no refunds are accepted. There are no exceptions for this.

• Gift cards are non-refundable

           Returns:

• Personalized, custom items are sold on an as-is basis and cannot be returned.

Rescheduling:

Flower arrival dates may be rescheduled at any time with no extra fees.

Clients may use their order payment as a credit for any date within 1 year of the scheduled date.

Lost or damaged bouquets:

Lily Blossom is not responsible for lost, stolen or damaged bouquets. LB is not liable for anything that happens to the flowers during the event or during transit. We prepare for each order by buying all necessary supplies ahead of time. We do not offer full refunds for lost, stolen or damaged bouquets.